Question 1

What's the difference between a trauma kit and a first-aid kit?

Accepted Answer

First-aid kits are built for everyday injuries — cuts, scrapes, bandages, basic cleaning. Trauma kits go further, with supplies for life-threatening situations: tourniquets, chest seals, airway tools, wound-seal powder, and splints. A properly built trauma kit contains everything a first-aid kit has, plus the gear you'd want when the answer to "can I stop major bleeding?" has to be yes.

Question 2

Are your first aid kits OSHA compliant?

Accepted Answer

Yes. Our workplace kits meet or exceed ANSI/ISEA Z308.1 Class A and Class B standards, which are the benchmarks OSHA references for workplace first aid supplies. Every kit lists the standard it complies with and the recommended team size.

Question 3

How often should I restock or replace items in my kit?

Accepted Answer

Check your kit every 3-6 months. Replace any items that are expired, used, or damaged. We offer restock subscriptions and can send reminders. Certain items (like epinephrine auto-injectors and AED pads/batteries) have shorter shelf lives and should be tracked individually.

Question 4

Do you sell AEDs and batteries/pads?

Accepted Answer

Yes. We carry AEDs from leading manufacturers along with replacement pads, batteries, and wall cabinets. If you already own an AED, we can help you find the right replacement consumables by model.

Question 5

What training do you offer?

Accepted Answer

CPR/First Aid training through the American Heart Association, OSHA training courses and safety inspections, a 16-hour Disaster Medicine course, Active Shooter training, Mass Casualty disaster drills, and Tool Box talks. Our trainers are professionals working in EMS and emergency care.

Question 6

Can you come train my team on-site?

Accepted Answer

Yes. Call us at 800-868-4003 with your location, group size, and the training you're interested in, and we'll put together pricing and scheduling for your session.

Question 7

Do you help with OSHA documentation?

Accepted Answer

Yes. We prepare OSHA written documents and programs, and we conduct OSHA safety inspections. Call 800-868-4003 for details.

Question 8

How long does shipping take?

Accepted Answer

Orders are typically processed within 1-2 business days. Standard ground delivery takes 3-7 business days after shipment. Expedited shipping is available at checkout for time-sensitive orders.

Question 9

Do you ship to all states?

Accepted Answer

Yes — we ship throughout the continental United States. Contact us for Alaska, Hawaii, or international shipping inquiries.

Question 10

How do I track my order?

Accepted Answer

Once your order ships, you'll receive an email with a tracking number. If you haven't received tracking info within 3 business days of ordering, please contact us.

Question 11

What is your return policy?

Accepted Answer

We offer a 30-day return policy for items in their original, unopened condition with all original packaging. Opened or used medical supplies cannot be returned for safety reasons. Contact our team to request a Return Authorization before shipping anything back.

Question 12

Do you offer bulk or corporate pricing?

Accepted Answer

Yes. We work with businesses, schools, and healthcare organizations on bulk kit orders, recurring restocking programs, and AED rollouts. Contact us directly for a quote.

Question 13

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover), Apple Pay, and Google Pay. All payments are processed securely through Stripe.

Question 14

Is my payment information secure?

Accepted Answer

Yes. All payments are processed through Stripe, a PCI Level 1 certified payment processor — the highest level of security in the payments industry. Your card details are encrypted with 256-bit SSL and never stored on our servers.

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